Our Client Satisfaction Survey, commissioned in 2024, has come to a close. We have received the responses and have evaluated the results.

This feedback is invaluable to us as we strive to provide our clients with the highest quality of service.

The results are overwhelmingly positive, with excellent scores achieved.

Result Highlight’s

• Attitude of our staff i.e. polite, professional, pro-active, knowledgeable - 97%
• Accuracy of travel documentation – 96%
• Efficiency and ease of use of our online invoicing portal – 93%
• Overall rating of QA Travel Services - 95%

Here are several of the incredible compliments our team has so graciously received:

"Can tell staff genuinely love working for QA which leads to excellent customer service. Comes from the management team creating a culture for staff to thrive & enjoy their jobs."

"Thank you to all at the team. I am happy with the friendly helpful service from you all, your an extended part of my team. Great Team 10/10"

"I would like to thank the QA Team for their continued support throughout the year, and comprehension with our ever-changing travel requests due to the operational environments in which our clients work. QA have been exceptionally helpful every time we requested travel assistance and provided all the necessary information, options, and alternative solutions. Their proactive approach to work and friendly banter have made working with them a true pleasure! Thank you for saving us from urgent situations multiple times!!"

"Fabulous team and management! Always grateful for your help :)"

"QA Travel is a class organization that it is truly a pleasure to work with. Any department/level I deal with always goes above and beyond to assist in any way they can."