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Terms & Conditions

Your use of this Web site is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. The QA Travel Group may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions. You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation.

Liability Disclaimer

The QA Travel Group cannot and has not checked the accuracy of all information provided by travel service providers such as airlines and hotels, or by the providers of other information such as weather and currency conversion rates. The QA Travel Group and third party providers and distributors do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content or data found on this site. All such information shown on this site is accordingly provided in good faith on an "as is" basis. The QA Travel Group will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information. This site may contain hyperlinks to web sites operated by parties other than The QA Travel Group. Such hyperlinks are provided for your reference only. The QA Travel Group does not control such web sites and is not responsible for their contents. Our inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators. In no event shall we be liable for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this site. In no event shall the QA Travel Group or third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort or otherwise, which (a) arises out of or is in any way connected with any use of this site or content found herein, (b) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (c) the performance or non performance by the QA Travel Group, or third party providers or distributors, even if such party has been advised of the possibility of such damages, or for any other party. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental and consequential damages, so the above exclusion may not apply to you. If, notwithstanding the foregoing, the QA Travel Group, or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, the QA Travel Group and third party provider's and distributor's liability shall in no event exceed, in the aggregate, the subscription fee and service charge for accessing this site with respect to which liability is found. In its sole discretion, in addition to any other rights or remedies available to the QA Travel Group, and without any liability whatsoever, the QA Travel Group, any time and without notice may terminate or restrict your access to any component of this site. The foregoing terms and conditions shall apply to both contract and negligence claims.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claim may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Client's Responsibility

You must read the bookings terms and conditions. You must not use the service for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use the service in any way, which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the service by you or any other person using your membership identification or password.

Age and Obligation

You represent that you are of sufficient legal age (18 years or over) to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login

Price Guarantee

Prices are only guaranteed once full payment has been received and tickets have been issued. Prior to this, all booking prices are subject to increase without notice.


Air Reservations

Many scheduled and most consolidated airfares, are subject to amendment and / or cancellation fees, sometimes up to 100%. Amendments and cancellations cannot be processed until the original tickets have been returned. Refunds are processed as quickly as possible. Generally totally unused tickets can be processed by the QA Travel Group within 5 working days, but may then take between 6-8 weeks to appear on your credit card statement. In the meantime, many card issuers will allow the item to be placed in dispute to avoid interest charges. The QA Travel Group accepts no liability for interest charges incurred for outstanding refunds. For scheduled airfares, an administration fee of £30 per ticket will be applied to all amendments and cancellations in addition to the airline's standard fees. Partially unused tickets may have to be returned to the issuing airline to calculate the refund due (if any).This process normally takes 6-12 weeks to process but in some isolated cases can take up to 9 months.


To be classed as an infant in accordance with the Air Navigation Regulations, a child must be under 2 years old at the date of return travel. At present, an infant is permitted to travel on an adult's lap or, if between 6 months and 2 years old at the date of return travel, in a car seat. If travelling in a car seat, the infant will occupy its own seat and a child's price will be payable for that seat. Any car seat used must be approved by the airline and it is your responsibility to ensure that your particular seat is acceptable. Please therefore check this point with us at the time of booking.


We cannot accept responsibility for any loss or damage or delay to your luggage unless directly caused by the negligence of one of our employees.

Disabled Clients

If you or any member of your party has any medical problem or disability which may affect your travel, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangement.

Carrier's Conditions

Please note that the relevant carrier's conditions of carriage will apply in the case of all air travel some of which may limit or exclude the Carrier's liability to you, often in accordance with international conventions. Please further note that, by our contract with you, we do not enter into an agreement for carriage by air but rather we only undertake to reserve accommodation on board one of the airlines mentioned herein or such other airlines as may be substituted.


Please check your confirmation invoice and tickets as soon as you receive them. Contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies within 10 days of our sending these out. You must accordingly check your tickets very carefully to ensure you have the correct flight times. You must in addition ensure you read and observe the instructions sent with your tickets for reconfirming your return flight. Generally, you will need to reconfirm by telephoning the local airline office or the airport two working days before the date of your return flight.

Holiday Bookings

Package Holidays and Special offers advertised on this site are for information only and subject to availability. All fares/prices are correct at the time of publishing. Should you require to book a specific package you must contact our leisure department directly using phone, fax or email as detailed on the offers page. The special offer flights and packages cannot be booked online. Cancellation charges etc. will be advised at the time of booking.

Hotel Reservations

All hotel reservations made through the QA Travel Group are guaranteed for late arrival. This means that if you fail to cancel an unwanted hotel room you will still be charged, as the hotel will hold your room right through in case you are delayed. Hotels have varying cancellation policies that range from prior to 6pm on the day to 72 hours prior to arrival in order to avoid paying for the first night's reservation. Please ensure that unwanted rooms are cancelled as early as possible to try and avoid charges. No documentation will be dispatched for hotel bookings, you should take careful note of the confirmation reference given on your confirmation e.mail and payment is to be made direct to the hotel.


We strongly recommend that you take out Travel Insurance for your whole journey. Insurance is available through the QA Travel Group, but if you choose to purchase an alternative policy it is your responsibility to ensure you are adequately covered. Travel insurance purchased through the QA Travel Group is 100% non-refundable.

Force Majeure

Except where otherwise expressly stated in these booking conditions, neither we nor your service provider can accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these Booking Conditions, 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our or your service provider's control. 24-hour emergency assistance In order to assist our customers, the QA Travel Group provides 24-hour emergency assistance outside our normal office hours of 0800 to 1800 Monday to Friday. 0900 to 1300 Saturday. Clients should be aware that this service is provided for emergencies only and additional administration fees apply to all reservation / amendments / assistance provided out of hours, starting at £10 for an initial enquiry rising to £25 for the issuance of travel documents.

Passports, Visas and Health Requirements

Please ensure that you are aware of all passport and visa requirements and that you allow adequate time to obtain them. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss or damage, which you or the Company incurs as a result of your failure.


Please contact our customer support centre in writing or via email with any issues you may have with any part of our service. You should receive an acknowledgement within 3 working days and full explanation and resolution within 2 weeks. Where this is not possible, due to the involvement of third parties, we will keep you informed of our progress. We are always happy to receive comments on our service (including positive ones) as this allows us to constantly update and improve our service offering.

Ticket Payment and Dispatch

In accordance with CAA requirements the QA Travel Group will operate this service on a Ticket Provider basis whereby all tickets will be issued and dispatched to the client within 24 hours of receipt of payment. Tickets will normally be dispatched recorded delivery at a cost of £2.00, however if the date of travel is within 7 days tickets will be sent special delivery at a cost of £5.00. Tickets being sent outside the UK will incur a minimum charge of £10.00, this will be confirmed at the time of booking dependent on distance and urgency. In order to meet the acceptance of credit card via mail order conditions, tickets can only be sent to the billing or permanent address of the credit card holder.