QA Travel recently conducted our annual client satisfaction survey in which we asked you to rate us in a number of areas that address principal drivers of client satisfaction.
We received a wonderful response and would like to thank all those who participated, for taking the time to complete the survey. Client feedback is understandably invaluable to us as we continually strive to provide the highest quality of client service.
Key Result Statistics:
QA Travel Net Promoter Score: increased from 87 to 91
94.5% of clients highly rate or above our understanding of their company requirements/alignment with any travel policy
98.2% highly rate or above the attitude our staff i.e. politeness, professional, proactive, knowledgeable
93.8% of clients highly rate or above our account management i.e.pro-active support managing your company's overall travel programme
92.7% of clients highly rate or above the present QA Travel offering
95.6% highly rate or above the accuracy of our invoices and statements
Here’s a few of your amazing compliments our team have so warmly received:
- Anyone I deal with from your organisation is courteous, helpful and provides advice where applicable. I couldn't really single out anyone in particular as they are all perfect! AND I am really happy with the overall services that QA provide to us as a company. The assistance provided to me personally, enables me to carry out my tasks efficiently and easily and I am confident in the knowledge that what I ask of QA is delivered 100% of the time.
- All the staff are very helpful and nothing is too much trouble
- Every member of staff I deal with are efficient and professional. I have never had anything but a positive experience.
- I feel all the staff members at QA go above and beyond when assisting with our travel requirements. Without their expertise, knowledge and first class communications my job would be 10 times harder.
- The team are friendly, kind and helpful
In the survey, we asked if any areas of the service solutions provided by QA could be improved upon. Some clients highlighted they had on occasion, experienced delays connecting to our emergency out of hours service. We fully appreciate how critical this service is to our clients, so we have been working closely with All Seven 24 over the recent months whilst they have implemented new systems and procedures in order speed up the process. Our operations team will continue to follow up after each call until these processes are complete and we will of course keep you abreast of developments.
We are grateful for your business, your willingness to share feedback with us, and your continued trust in QA Travel.
Thank you again for your time and participation.