Our Client Satisfaction Survey commissioned in 2021 has been concluded, the responses received and the results evaluated.
This feedback is understandably invaluable to us as we continually strive to provide our clients with the highest possible quality of service.
The results are extremely positive with excellent scoring achieved.
NPS Score of 93 during what has been arguably the most challenging year in our 25 year history
How likely are you to recommend the services of QA Travel to a colleague/friend? 95.4%
As an overall view, how would you rate the present QA Travel Services? – 95.7%
During Covid-19 and all that came with it:
Attitude of staff i.e. polite, professional, pro-active, knowledgeable 97.8%
Problem solving abilities – 95.6%
Here’s a few of the amazing compliments our team have so warmly received:
“The Team are always very helpful when making bookings”.
“i always get a first class service from the team. Great work QA !!
“Despite extremely difficult times since covid-19, QA Business Travel have continued to provide a professional, most helpful and friendly service. Thank you to All at QA”
“Never any delays in getting a response when requesting travel enquiries. No issues at all. Very good service provided.”
“staff always remain very patient and responsive to all queries or questions. They always try to offer solutions and respond very quickly with information and itinerary's.
“QA are brilliant to deal with, I have no issues at all.”
“As always, you have a fabulous group of travel experts, and I personally feel very confident when making bookings with you, everything goes well. Well done and thank you. “
“I have been extremely happy with service we have received and continue to receive”
“I think we get a good service from QA. No complaints from my side. “
“We value QA Travel as a key vendor and will continue to use your services”
“Could not ask for better support. We know we are in safe hands of our local team. Thanks again.”
“As new to booking travel everyone at QA has shown me great patience, very approachable and helpful at all times. Fantastic customer service.”
“ Team are Excellent. Like a laugh and tolerate me Give them Massive Pay Rises.”
“Excellent staff - the main asset to any company”
“The team are all very helpful and friendly ladies & gentlemen and always sort out any request or problems we have :)”
“We have been very pleased with the quality and promptness of QA Travel Services. Thank you. “
“The service we receive from QA has been exceptional and much appreciated, especially as we have been having to make a lot of changes and amendments to the bookings recently and your team are so accommodating, efficient and always reply very promptly”
“Your team works very hard to make my job easier and has helped me out in several binds. The one time that all ways stick in my mind was when I got kicked off a flight for not having the correct testing requirements in an ever-changing testing requirement world. This was after I had been in Sweden for 7 weeks and had tested positive for Covid during that trip. I was refused check in for my flight via Amsterdam leaving Stockholm at 6:30 am, your team managed to re-route me via Charles de gaulle leaving at the same time which resulted in me still getting home that day. It was a day of lows and highs that your team worked quickly and efficiently to get me home after a long site trip.”
“I would like to say that my dealings with QA through 2021 have been above expectations. All staff are great to deal with I have no issues at all.
I have not had to deal with QA Out of Hours service too frequently but when I have it has all been straightforward with prompt responses.
Please do pass on my thanks to all staff at QA and we look forward to continued upturn in business.”
QA Travel once again would like to thank all who took the time to participate in our 2021 survey