Our Client Satisfaction Survey commissioned in October 2019 has been concluded, the responses received and the results evaluated.
This feedback is understandably invaluable to us as we continually strive to provide our clients with the highest possible quality of service.
The results are extremely positive with excellent scoring achieved.
Our Net Promoter Score remained at 91 which with the Travel industry average being just 51, is a remarkable result and highlights our commitment to providing a service that is consistently of a very high standard.
93.6% of clients highly rate or above our understanding of their company requirements/alignment with any travel policy
97.8% highly rate or above the attitude our staff i.e. politeness, professional, proactive, knowledgeable
95.2% of clients highly rate or above our account management i.e.pro-active support managing your company's overall travel programme
92.7% of clients highly rate or above the present QA Travel offering
92.6% highly rate or above the accuracy of our invoices and statements
Here’s a few of the amazing compliments our team have so warmly received:
“I have an excellent relationship with my QA team. They have never let me down, in fact they keep me right more often than not. I really appreciate their efforts.”
“I generally interact with the Green team and I cannot commend them enough on the quality of service they provide. They are all extremely helpful and go the extra mile in assisting when issues arise.”
“All the staff I have dealt with are very helpful, polite and friendly and if I have been unsure about something they have always helped me. Keep up the good work.”
“Overall an excellent service provided by QA. With tricky requests made by us, your staff are fantastic at sourcing options to suit our needs. Towards the end of day your staff are very accommodating and stay until job is completed. It’s really appreciated the service you give to us.”
“I can't rate your service highly enough. The friendliness, knowledge and professionalism all contribute to making my job so much easier”
“Fantastic and incredibly helpful team.”
The management at QA recognise the effort and the professionalism required of our people to achieve such great results time and time again and thank each and every member of our team for their immense contribution to the continued success of QA Travel.
QA Travel once again would like to thank all who took the time to participate in our 2019 survey