Passengers Warned about Volcanic Ash Compensation Scams

The CAA is aware of scam emails asking passengers who had their travel plans disrupted by volcanic ash for personal details, including passport information, in return for money. These scam emails purport to be sent on behalf of the Civil Aviation Authority.

These messages have not been sent by the CAA. Passengers are asked to delete these messages immediately. There is a high risk that any personal information received will be misused. There is no CAA fund for compensating passengers affected by the volcanic ash disruption.

The CAA has notified the Office of Fair Trading about these scams for further investigation.
 

Source: CAA